Order Processing Specialist

Organization: The Lighthouse for the Blind, Inc.

Posted: 2020/10/02

The Lighthouse for the Blind, Inc. is a successful manufacturing social enterprise, with over 60 years of experience in precision machining, that is committed to making jobs accessible to individuals who are blind. Our manufacturing operations center on producing an array of machined parts and plastic injection molding for various aerospace manufacturers, as well as a host of office products and hydration equipment sold to the Federal Government under the AbilityOne Program. The Lighthouse offers Contract Management Support closeout services for commercial, federal, and military customers. We also run a Contact Center, which places and receives inbound and outbound calls for a large span of assorted clients. Lastly, we operate eight AbilityOne Base Supply Centers (BSCs) up and down the west coast that offer easy customer access to Lighthouse products, direct feedback and communication with customers, and employment opportunities for individuals who are blind in geographic areas not served by larger nonprofit agencies.

If you are interested in being a part of a dynamic and engaged social enterprise that values: Accessibility, Accountability, Communication, Community, Confidentiality, Respect, Safety, Teamwork, Training, and Upward Mobility, you are encouraged to apply for the below position.

National Industries for the Blind in accordance with the Javits Wagner O'Day Act under the AbilityOne program requires us to certify that a certain percentage of our direct labor is performed by individuals that are blind. This position is giving hiring preference to people who are legally blind under federal law. Must be able to provide a physician’s statement of legal blindness.

Summary:

Provide Administrative and Order Processing Support to FRC Manager by assisting with quotes, orders, data entry and work closely with the Purchasing Team to ensure timely processing of orders.

Responsibilities:
Work with incoming quote request primarily via email. Complete quotes to include source, pricing, and estimation of lead times.
Submit and file completed quotes to customers timely.
Review open quotes for timely order placement and communicate changes with customer when applicable.
Manage and track all special order requests for quote through the Procurement Team and GSA Add-on Specialist to ensure timely turnover of activity.
Communicate with requesting customers regarding open request for prompt resolution
Fill orders from stock and enter all approved orders into computer system prior to the cutoff times assigned for this location.
May work with GSA to submit all required documents needed to complete order process and customer notifications.
Receive merchandise, and stage orders for customer pick up.
Ensure product is in undamaged and sellable.
Document any damaged merchandise, missed-shipped items or any other problems and take required action to solve the problem with shipper or vendor.
Update quantities in computer system to accept receipt of merchandise. .
Log and file all receiving documents as indicated by company policy.
Run daily reports.
Assists with packing customer purchases in bags or boxes.
Assist customer with loading purchases in vehicle.
Work with all reports to assist timely closure of open transactions.
Audit orders to insure accuracy.
Manage GSA/FRC retail price file for on-site reference.
File daily paperwork as required
Daily Housekeeping duties as needed.
Other Duties as assigned.
Minimum Requirements:
AA degree or 5+ years experience in purchasing.
Have a thorough understanding of purchasing functions and order flow.
Ability to understand technical specifications, Mil-spec, NSN, and other governing laws or regulations concerning lawful government procurement.
Must be able to lift up to 40lbs.
Must be able to safely use warehouse equipment, climb ladders and load/unload delivery vehicles.
Must be proficient in MS Office, Excel, Word, and Outlook.
Ability to consistently follow standards, policies and requirements regarding customer accounts.
Ability to assess and solve problem.
Attention to detail and accuracy.
Ability to work under pressure.
Flexible and adaptable.
Customer service orientted.
Commitment to Lighthouse mission.
The Lighthouse for the Blind, Inc. is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color. National origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a dog guide or service animal by a person with a disability.

FEDERAL CONTRACTOR
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document forms upon hire.

To submit an application for this position or for more information about the Lighthouse for the Blind, Inc. please visit www.lhblind.org/jobs

Contact:

Name: Shawn Dobbs

Phone Number:

E-mail:sdobbs@lhblind.org

URL: www.lhblind.org/jobs